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The Evolution of CRM
The landscape of CRM is constantly evolving with advancements in technology. This lesson will discuss emerging trends such as AI integration, automation, and the increasing importance of customer experience. We will also explore how these trends are shaping the future of CRM.
AI and Automation
Artificial intelligence is revolutionizing CRM by enabling predictive analytics and personalized customer interactions.
Video Transcript
Lecture Transcript
In our final lecture, we examined future trends in CRM, highlighting the role of technology in transforming customer relationship management practices.
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