© Instantly.ai
Instantly Privacy Policy
Privacy and security are of utmost importance to Instantly (hereinafter known as “Instantly”, “Provider,” “us”, “we”, “the App”, “the Site”, or “FooMonk LLC”) and we strive to ensure that our technical and organizational measures in place respect your data protection rights.
This Privacy Policy describes how we manage, process, and store personal data submitted in the context of providing our services. “Personal data” refers to any information relating to an identifiable individual or his or her personal identity.
In subscribing to our services or filling in a contact form on our website (instantly.ai) or other sites owned by Instantly, you agree and accept that we may gather, process, store and/or use the personal data submitted in accordance with the rules set forth below.
By giving your consent to us, you also retain the right to have your personal data rectified, to be forgotten, and/or to be erased.
Personal data is collected on our website by Instantly SAS, a company registered under France law number 823 475 082 with the Paris Trade & Companies Register, and having its registered office at 128 rue La Boétie, 75008 Paris, France.
When you subscribe to our services, the following data is collected and managed: email, first name, last name, Intra-community VAT number (when applicable), login, password, mailing address, country, phone number, IP address(es), and domain name. By using our services, the following data is collected and managed: log-on data and browsing data when you authorize it, order history, complaints, incidents, information on subscriptions, and messages on our site. Some data is collected automatically by reason of your activity on the site (see paragraph on cookies below).
The data submitted should not include any sensitive personal data, such as government identifiers (i.e. social security, driving license, or taxpayer-identification numbers), complete credit card or complete personal bank card numbers, medical records or particulars connected with applications for care or treatment associated with private individuals.
We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.
Your personal data is processed to meet one or several of the following purposes. Each purpose is associated with a legal basis, the list of which can be found below.
On the basis of our legitimate interest of offering you a safe, optimum, efficient and personalized experience, we carry out processing operations for the following purposes:
On the performance basis of a contract to which you are a party, we carry out processing operations for the following purposes:
On the basis of your consent or legitimate interest, we carry out processing operations for the following purposes:
On the basis of compliance with our legal and regulatory obligations, we carry out the processing for the following purposes:
We use the personal data submitted to us only in accordance with the applicable data protection legislation.
For those of you that have expressly opted in to receive our Instantly newsletters, you are easily able to unsubscribe by following the “unsubscribe” links included in every email sent.
Without systematically doing so, we may analyze and track the various rates (for example: click, open, bounce rates) and the number of emails sent with Instantly which you open to assess performance rates on your emailing campaigns.
Instantly publishes a list of Customers & Testimonials on its sites with information on our customers’ names and job titles. Instantly undertakes to obtain the authorization of every customer before publishing any testimonial on its websites. If you wish to be removed from this list, you can send us an email to [email protected] and we will delete your information promptly.
Personal data relating to you collected on our website are destined for Instantly’s own use and may be forwarded to Instantly’s partner companies so that we may obtain assistance and support in the context of carrying out our services. Instantly ensures that it has in place clear data protection requirements for all of its third party providers.
Instantly does not sell or rent your personal data to third parties for marketing purposes whatsoever.
In addition, Instantly does not disclose your personal data to third parties, except if: (1) you (or your account administrator acting on your behalf) requests or authorized disclosure thereof; (2) the disclosure is required to process transactions or supply services which you have requested (i.e. to check you are employing best practices in your mailings or for the purposes of processing an acquisition card with credit-card issuing companies); (3) Instantly is compelled to do so by a government authority or a regulatory body, in the case of a court order, a summons to appear in court or any other similar requisition from a government or the judiciary, or to establish or defend a legal application; or, (4) the third party is a subcontractor or sub-processor of Instantly in the carrying out of services (for example: Instantly uses the services of an Internet provider, a telecommunications company, a host provider, CRM tools, customer support client tools, invoices tools, payment tools, analytics tools).
In accordance with the French Data Protection Laws and the European General Data Protection Regulation 2016/679 (GDPR) you have several rights related to the collection of your personal data:
You can exercise these rights by sending us a support ticket directly on the support chat (either on the website or on the app) or, by sending an email at [email protected] Your requests will be processed within 30 days. We may require that your request be accompanied by a photocopy of proof of identity or authority.
You are also able at any time to modify personal data by logging into your account and navigating to “User Settings”.
Instantly’s use and transfer to any other app of information received from Google Accounts will adhere to Google API Services User Data Policy, including the Limited Use requirements.
In the context of using our services, namely creating emailing campaigns and contact lists, Instantly has access to the information contained in the email contact lists you create in your account, as well as the subject and content of the emails that you send out via our services.
This data is stored on secure servers and only a limited number of people are authorized to access your contact lists, in particular for the purpose of providing support services.
You are easily able to recover your contact lists from your Instantly account at any time, by clicking on the “export” button. You may also modify and or delete contacts at any time from your account.
In no case does Instantly sell, share or rent out your contact lists to third parties, nor does it use them for any purposes other than those set forth in this policy. We will use the information from your contact lists only for legal requirements, to invoice and collect summaries for our own statistics and for the purposes of providing you with customer support services.
As creator of the contact lists and associated email campaigns, you are considered the data controller within the meaning of the GDPR, and Instantly is acting only as a data processor. In this capacity, you are responsible in particular for:
If a recipient of your emails sent via our services requests us to modify or delete his/her personal data, we will honor that request after proper verification and will inform you of it.
Your personal data is kept for the periods set out below.
The host servers on which Instantly processes and stores its databases are located exclusively within the European Union.
Instantly will inform you immediately, to the extent we are legally authorized to do so, in case of any application or order originating from an administrative or judicial authority relating to your personal data.
Regarding the tools we use (see article “Third party disclosures” on recipients of the collected data, concerning our processors), your personal data could be transferred outside the European Union. The transfer of your data within this framework is secured by the following safeguards:
Within the framework of its services, Instantly attributes the very highest importance to the security and integrity of its customers’ personal data.
Thus and in accordance with the GDPR, Instantly undertakes to take all pertinent precautions in order to preserve the security of the data and, in particular, to protect them against any accidental or unlawful destruction, accidental loss, corruption, unauthorized circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorized persons.
To this end, Instantly implements industry standard security measures to protect personal data from unauthorized disclosure. Using industry recommended methods of encoding, Instantly takes the measures necessary to protect information connected with payments and credit cards.
Moreover, in order to avoid in particular all unauthorized access, to guarantee accuracy and the proper use of the data, Instantly has put the appropriate electronic, physical and managerial procedures in place with a view to safeguarding and preserving the data gathered through its services.
Notwithstanding this, there is no absolute safety from piracy or hackers. That is why in the event a breach of security were to affect you, Instantly undertakes to inform you thereof without undue delay and to use its best efforts to take all possible measures to neutralize the intrusion and minimize the impacts. Should you suffer any loss by reason of the exploitation by a third party of a security breach, Instantly undertakes to provide you with every assistance necessary so you are able to assert your rights. Moreover if, by some exceptional case, the direct loss incurred arose due to fault or gross negligence by Instantly, you will be able to seek compensation within the limit of liability referred to in our Terms of Use.
You should keep in mind that any user, customer or hacker who discovers and takes advantage of a breach in security renders him or herself liable to criminal prosecution and that Instantly will take all measures, including filing a complaint and/or bringing court action, to preserve the data and the rights of its users and of itself and to limit the impacts.
1. What is a Cookie?
When browsing our sites, cookies, pixels, tags and other trackers (hereafter referred to as “Cookies”) are installed on your computer.
A cookie is a small file, often encrypted, that is stored in your browser or device and is identified by a name. It is installed when you visit a site or application. Each time you return to the said site or application, the Cookie is retrieved from your browser or device. This ensures that each time you visit the site or application, the browser is recognized. The installation of these Cookies is likely to enable us to access your browsing data and/or personal data concerning you.
2. Cookies Identification
Technical and functional Cookies
Technical and functional Cookies are necessary for the proper functioning of the Site and to provide you with our services. They are used throughout your navigation, in order to facilitate it and to carry out certain functions.
For example, a technical Cookie may be used to store your responses to a form or your preferences regarding the language or layout of the Site, where such options are available.
We use several technical and functional Cookies.
Advertising Cookies
Advertising Cookies may be created not only by our sites but also by other websites and applications that serve ads, announcements, widgets or other elements displayed on the page.
These Cookies can be used, among other things, to personalize and measure the effectiveness of advertising or to carry out targeted advertising.
We use several Advertising Cookies.
Analytical Cookies
These Cookies allow us to measure the number of visits, page views and user activity. If necessary, they may collect your IP address to know the city from which you are connecting. Analytical Cookies allow us to generate statistics on the use and navigation of our Site in order to improve our performances. The Cookies used also allow us to identify navigation problems and eventually to solve them.
We use several Analytical Cookies.
3. Your Cookies preferences
Cookies that can be installed without consent
Some cookies do not require your consent, such as:
Acceptance or refusal of Cookies subject to your express consent
All other Cookies require your consent. These include Advertising Cookies, Social Networking Cookies, Content Personalization Cookies, and some Audience Analysis Cookies. You may freely choose to accept or decline the use of these Cookies.
You can accept or refuse these Cookies the first time you browse the Site.
Your choices to accept or refuse these Cookies will be retained for a period of six (6) months.
You are free to withdraw your consent and more generally to change your preferences at any time via the link "Manage cookies" at the bottom of each page.
Your browser settings
It is also possible to set your browser to accept or reject certain Cookies.
Instantly reserves the right to update this Privacy Policy at any time, in particular, pursuant to any changes made to the laws and regulations in force. Any modifications made will be notified to you via our Website or by email, to the extent possible, thirty (30) days at least before any changes come into force. We would recommend that you check these rules from time to time to stay informed of our procedures and rules relating to your personal information.
If you have questions, you can email us directly at: [email protected]